Conditions Générales

Last updated: 06/17/2026
1. Purpose and scope

These General Terms of Use (hereinafter referred to as “GTU”) govern access to and use of the e-commerce website accessible at the following URL: https://granelavis.com/ (hereinafter referred to as the “Website”).

Any person accessing the Website and using its services (consultation, account creation, order placement, browsing, etc.) is referred to as a “User”. The User acknowledges having fully read and understood these GTU and accepts them without reservation, prior to any use of the Website. The Operator reserves the right to modify these GTU at any time; modifications will take effect upon their online publication on the Website. The User is invited to regularly consult the updated GTU.

These GTU are applicable to all services and content offered on the Website and complement the General Terms of Sale (GTS) specific to commercial transactions, which are accessible separately on the Website.

2. Website Access

The Website is freely accessible to any User with an internet connection and suitable equipment (computer, smartphone, tablet). The Operator makes every effort to ensure continuous and secure access to the Website but does not guarantee permanent availability, without interruption or technical error.

The Operator reserves the right to suspend, interrupt, or limit access to the Website, particularly for reasons of maintenance, updates, security, or resolution of technical malfunctions, without having to justify its decision or pay any compensation to the User.

The User is solely responsible for the material organization of their access to the Website, as well as for the costs associated with this connection (internet package, equipment, etc.).

3. User account creation and management

To access certain Website services (placing orders, tracking orders, retaining delivery data, etc.), the User must create a personal account by providing accurate, complete, and up-to-date information (first name, last name, email address, postal address, etc.). The User undertakes not to provide false, misleading, or third-party data.

The user account is strictly personal and non-transferable. The User is solely responsible for the confidentiality of their login credentials (email address and password) and for all activities carried out from their account. They undertake to immediately inform the Operator of any unauthorized use of their account or any loss/theft of their credentials.

The Operator reserves the right to suspend or delete any user account in the event of non-compliance with these GTU, proven fraud, violation of third-party rights, or behavior detrimental to the proper functioning of the Website.

4. User Obligations

The User undertakes to use the Website in accordance with applicable French and European legislation, these GTU, and good internet usage practices. In particular, the User is prohibited from:

- Disrupting, altering, or interrupting the normal functioning of the Website, undermining the security of the Website, or accessing data not intended for the public;

- Carrying out hacking, spamming, phishing, or any fraudulent practice on the Website;

- Copying, reproducing, modifying, exploiting, or disseminating all or part of the Website's content without prior written authorization from the Operator;

- Disseminating illicit, offensive, defamatory, obscene, violent content or content contrary to public order and morality;

- Using the Website for commercial activities not authorized by the Operator, particularly the resale of products or unsolicited prospecting;

- Infringing the intellectual property rights of the Operator or third parties.

5. Intellectual Property
All content present on the Website (texts, images, photographs, videos, logos, brands, graphics, source codes, databases, etc.) is protected by intellectual property law and belongs to the Operator or its partners/rights holders.

Any reproduction, representation, dissemination, modification, adaptation, or total or partial exploitation of this content, without prior written authorization from the Operator, is strictly prohibited and constitutes an infringement punishable by criminal and civil penalties.

The User only has a private and personal right to consult the Website and its content. Any other use is prohibited.

6. Personal Data Protection

The Operator collects and processes the User's personal data in compliance with the General Data Protection Regulation (GDPR) and the amended French Data Protection Act of January 6, 1978.

The terms of collection, processing, and protection of personal data are detailed in the Privacy Policy accessible on the Website. The User has rights of access, rectification, deletion, opposition, restriction of processing, and portability of their data, which they can exercise by contacting the Operator at the contact details indicated on the Website.

7. Operator's Responsibility

The Operator undertakes to use all reasonable means to ensure the quality and accuracy of the content offered on the Website. However, the Operator does not guarantee the absence of errors, omissions, or technical malfunctions on the Website.

The Operator's liability cannot be engaged:

- For indirect, accidental, or consequential damages related to the use of the Website (data loss, loss of turnover, business disruption, etc.);

- For temporary interruptions of the Website related to maintenance operations or cases of force majeure;

- For damages caused by computer viruses, hacking, or any external attack on the Website;

- For illegal content or actions carried out by third parties on the Website.

The Operator's liability is limited to direct and proven damages resulting from its gross negligence or intentional fault.

8. Force Majeure

The Operator cannot be held responsible for non-performance or delay in the performance of its obligations in the event of force majeure, meaning any external, unforeseeable, and irresistible event (natural disasters, wars, riots, major network failures, binding administrative or judicial decisions, etc.).

In the event of force majeure, the Operator will inform the User as soon as possible and suspend its obligations for the duration of the event.

9. Hyperlinks

The Website may contain hyperlinks to third-party websites. The Operator has no control over these third-party websites and declines all responsibility for their content, terms of use, privacy policy, and commercial practices. The User accesses these websites under their own responsibility.

Any User wishing to insert a hyperlink to the Website must obtain prior written authorization from the Operator.

10. Applicable Law and Dispute Resolution

These GTU are governed by French law. Any dispute relating to the interpretation, execution, or termination of these GTU will be submitted, in the absence of an amicable agreement, to the jurisdiction of the competent French courts.

In accordance with consumer legislation, the consumer User may have recourse to consumer mediation to resolve a commercial dispute with the Operator, before any legal action.

11. Miscellaneous Provisions

If any clause of these GTU is deemed null or inapplicable by a competent authority, the other clauses remain fully in force.

The fact that the Operator does not invoke a breach of these GTU by the User does not constitute a waiver of its right to exercise its rights later.

12. Contact

For any questions relating to these GTU, the use of the Website, or to exercise their rights, the User can contact the Operator:

- By email: info@granelavis.com

- By postal mail: 17204 Stephens Dr, Eastpointe, Mi 48021-1711 United States

- By phone: +1 5748498173